Finding a Good IT Managed Services Provider
Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
The following are considerations worth making as you make your final choice:
Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If you belong to an industry that has certain requirements, your IT-MSP should understand just how important those are to your business.
A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We all know that an outsourced IT solutions provider, like an IT-MSP, has to attend to more than one client simultaneously. If they have very little people managing your current IT needs, how are they going to help you grow in the future?
The three most used payment types are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure is not going to fix any issues arising, but it is a solid and less pricey solution if you have an internal team IT team in your company.
>> Per Device
With this structure, customers have to pay according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.
>> Per User
This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices the user may own will be covered by the user cost itself. That is obviously very cost-effective.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. There are different kinds of clients, ranging from those who just want their issues fixed to those who want to know how these issues were fixed every step of the way. Wherever you fall within this spectrum, you need to know your communication options with he IT managed services provider you pick.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.